Contact Us

Welcome to Discount Pet Superstore.

If you have a question about our products, an existing order, shipping, payment, returns, refunds, or any other enquiry, please contact us using the details below.

We aim to provide clear and helpful customer support and will respond to enquiries as soon as reasonably possible.

Customer Support

For general questions, product information, order assistance, or other enquiries, please contact us by email or telephone.

Email:
support@discountpetsuperstore.com

Telephone:
+44 1268 515585

Business Address

Discount Pet Superstore
12-14 Oak Rd
Canvey Island SS8 7AX
United Kingdom

What We Can Help With

Our customer support team can assist with enquiries relating to:

  • Product information
  • Product availability
  • Existing orders
  • Order status
  • Shipping and delivery
  • Tracking information
  • Payment enquiries
  • Damaged or incorrect products
  • Returns
  • Refunds
  • Order cancellations
  • General website enquiries

Order Enquiries

If you are contacting us about an existing order, please include your order number where possible.

Providing your order number and a clear description of the issue can help us identify your order and assist you more efficiently.

For product-related questions, please include the product name or relevant product details where available.

Returns & Refund Enquiries

If you need assistance with a return or refund, please contact us before sending a product back.

For damaged, defective, faulty, or incorrect products, please contact us as soon as reasonably possible and provide your order number together with relevant details or photographs where appropriate.

For complete information about eligibility, return conditions, refund processing, and return shipping, please refer to our Return & Refund Policy.

Shipping & Delivery Enquiries

For questions about delivery, shipping charges, processing times, tracking, or delivery problems, please contact us with your order number where applicable.

Our current standard UK shipping information includes:

  • Shipping Fee: £14.99 GBP
  • Processing Time: 0–1 business day
  • Transit Time: 2–4 business days
  • Estimated Total Delivery Time: 2–5 business days
  • Order Cut-Off Time: 5:00 PM (GMT/UTC+0)
  • Delivery Area: United Kingdom only

Please refer to our Shipping Policy for complete delivery information.

Contact Information

Business Name:
Discount Pet Superstore

Email:
support@discountpetsuperstore.com

Telephone:
+44 1268 515585

Business Address:
12-14 Oak Rd
Canvey Island SS8 7AX
United Kingdom

Online Order Cut-Off Time:
5:00 PM (GMT/UTC+0)

Before Contacting Us

For faster assistance, please have the following information available when relevant:

  • Order number
  • Product name
  • Date of purchase
  • Description of your enquiry
  • Photographs of damaged or incorrect products, where applicable

We recommend using the email address above for enquiries that require order details, photographs, or supporting information.

Thank you for choosing Discount Pet Superstore. We appreciate your business and are happy to assist with your questions.