Terms of service

Last Updated: October 2026

Welcome to Discount Pet Superstore. These Terms of Service explain the terms and conditions that apply when you access or use our website and purchase products from us.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before using our website.

Nothing in these Terms affects your statutory rights under applicable UK consumer protection laws.

1. ABOUT US

Discount Pet Superstore is an online retailer supplying pet products to customers in the United Kingdom.

Business Name: Discount Pet Superstore
Email: support@discountpetsuperstore.com
Phone: +44 1268 515585
Address: 12-14 Oak Rd, Canvey Island SS8 7AX, United Kingdom

2. USING OUR WEBSITE

You may use our website for lawful purposes only.

You agree not to:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorised access to our website, systems, or accounts.
Interfere with the operation or security of the website.
Introduce viruses, malware, or other harmful material.
Copy, reproduce, or commercially exploit website content without permission.
Provide false, misleading, or fraudulent information when placing an order.

We reserve the right to restrict or suspend access where there is a reasonable basis to believe the website is being misused.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, and other information displayed on our website are accurate.

However:

Product colours may appear slightly different depending on your device or screen settings.
Product dimensions and weights may have minor manufacturing variations.
Product images may include photographs or illustrations intended to show the general appearance of an item.
Product availability may change without notice.

We do not intentionally provide misleading product information.

4. PRODUCT SUITABILITY AND PET USE

Our products are intended for normal pet-related use as described on the relevant product page.

Customers are responsible for selecting products that are suitable for their pet, including considering the pet's size, age, behaviour, chewing habits, and individual requirements.

Pet products should be used appropriately and under suitable supervision where necessary.

For toys and other products that may be chewed or handled by pets, inspect the product regularly. Remove and replace any item that becomes damaged, broken, or unsuitable for continued use.

5. PRODUCT PRICES

All prices displayed on our website are stated in British Pounds Sterling (GBP/£) unless otherwise indicated.

Prices may change from time to time. A price change will not affect an order that has already been accepted and confirmed, except where there has been an obvious pricing error.

We make reasonable efforts to ensure that prices are displayed accurately.

6. ORDERS

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order acknowledgement confirming that we have received your request. This acknowledgement does not necessarily mean that your order has been accepted.

An order is considered accepted when we confirm that the products have been accepted for fulfilment or dispatch.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable.
There is an obvious pricing or product description error.
We are unable to fulfil the order.
We reasonably suspect fraudulent or unauthorised activity.
The information provided for the order is incomplete or inaccurate.

If we cancel an accepted order, any payment taken for the cancelled products will be refunded using the original payment method where applicable.

7. PAYMENT

Payment must be completed using the payment methods made available at checkout.

We may use third-party payment service providers to process transactions securely.

We do not normally receive or store your complete payment card details when payment is processed through an authorised payment provider.

If a payment cannot be authorised or is subsequently reversed, we may be unable to fulfil or may need to suspend the relevant order.

8. SHIPPING AND DELIVERY

Orders are processed Monday to Friday.

Our standard processing time is generally 0–1 business day.

Our standard UK shipping information is:

Shipping Fee: £14.99 GBP
Processing Time: 0–1 business day
Transit Time: approximately 2–4 business days
Estimated Total Delivery Time: approximately 2–5 business days
Order Cut-Off: 5:00 PM GMT/UTC+0
Shipping Area: United Kingdom only

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Delivery may be affected by carrier delays, severe weather, public holidays, high order volumes, transport disruption, incorrect address information, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional delivery information.

9. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

This includes, where applicable:

Full name
House or building number
Street address
Flat or unit number
Town or city
County
Postcode
Relevant contact information

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

10. RETURNS AND REFUNDS

Eligible products may generally be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

For change-of-mind returns, products should generally be unused, undamaged, and returned with original packaging, parts, accessories, and tags where applicable.

Products that have been used by a pet, chewed, scratched, stained, washed, damaged, or otherwise altered may not qualify for a change-of-mind refund where permitted by law.

For eligible change-of-mind returns, the customer will normally be responsible for return shipping costs unless applicable law provides otherwise.

There is no restocking fee.

Approved refunds are normally processed within 14 business days after an authorised return has been received, inspected, and accepted.

Nothing in this section limits your statutory rights regarding faulty, defective, damaged, incorrect, or misdescribed products.

Please refer to our Return & Refund Policy for full details.

11. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, incorrect, or not as described, please contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Photographs or other relevant information where appropriate.

Depending on the circumstances and applicable law, we may provide an appropriate remedy such as repair, replacement, exchange, refund, or another legally applicable remedy.

12. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at:

support@discountpetsuperstore.com

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return procedure.

Your statutory cancellation and consumer rights are not affected by this section.

13. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on our website, including text, photographs, graphics, logos, product presentation, designs, page layouts, and other materials, is owned by or licensed to Discount Pet Superstore or its relevant rights holders.

You may access and use the website for personal and lawful shopping purposes.

You must not reproduce, modify, distribute, republish, sell, or commercially exploit our website content without prior written permission, except where permitted by law.

14. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Temporary interruptions may occur because of:

Maintenance.
Technical problems.
Hosting or service-provider issues.
Security incidents.
Network or internet problems.
Circumstances outside our reasonable control.

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

15. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services, payment providers, delivery providers, or links to external websites.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the content, availability, or operation of third-party websites that we do not control.

16. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

We do not exclude or limit liability for:

Death or personal injury caused by negligence where such liability cannot lawfully be excluded.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Any other liability that cannot legally be excluded or limited.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable at the time the contract was formed or for losses arising from circumstances outside our reasonable control.

Consumers retain all rights and remedies provided by applicable UK law.

17. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Examples may include:

Severe weather.
Natural events.
Transport disruption.
Carrier failures.
Strikes or industrial action.
Government restrictions.
Infrastructure failures.
Widespread technical or network problems.
Other circumstances that could not reasonably be controlled by us.

Where appropriate, we will take reasonable steps to minimise the effect of such circumstances.

18. PRIVACY

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Information provided when placing an order may be used to process payments, fulfil orders, arrange delivery, provide customer support, manage returns, and meet legal or regulatory obligations.

Please review our Privacy Policy for further information about how personal information is handled.

19. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our services, website, legal requirements, or business operations.

The latest version will be published on our website with an updated revision date.

Changes will not affect rights that have already accrued under an existing contract unless required or permitted by applicable law.

20. GOVERNING LAW

These Terms are governed by the laws of England and Wales, unless applicable consumer protection law requires otherwise.

Where permitted by law, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.

Consumers may also have rights to bring proceedings in another jurisdiction where applicable under mandatory consumer protection rules.

21. CONTACT INFORMATION

If you have any questions regarding these Terms of Service, an order, product, delivery, return, or refund, please contact us:

Discount Pet Superstore
Email: support@discountpetsuperstore.com
Phone: +44 1268 515585
Address: 12-14 Oak Rd, Canvey Island SS8 7AX, United Kingdom

We aim to respond to customer enquiries as promptly as reasonably possible.

IMPORTANT NOTICE

Discount Pet Superstore supplies pet products to customers in the UK.
Prices are displayed in GBP (£).
Standard UK shipping is £14.99.
Orders are normally processed within 0–1 business day.
Estimated transit time is 2–4 business days.
Estimated total delivery time is 2–5 business days.
Eligible returns are generally accepted within 30 days of delivery.
Change-of-mind returns must meet the applicable return conditions.
No restocking fee is charged.
Nothing in these Terms limits your statutory consumer rights.